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Terms and Conditions
1. PRICING AND ORDERING
ALL PRICES ARE LISTED IN BANGLADESHI TAKA (BDT) AND ARE INCLUSIVE OF GST AND ARE LISTED ON THE SITE BY THE SELLER THAT IS SELLING THE PRODUCT OR SERVICE. ITEMS IN YOUR SHOPPING CART WILL ALWAYS REFLECT THE MOST RECENT PRICE DISPLAYED ON THE ITEM’S PRODUCT DETAIL PAGE. PLEASE NOTE THAT THIS PRICE MAY DIFFER FROM THE PRICE SHOWN FOR THE ITEM WHEN YOU FIRST PLACED IT IN YOUR CART.
PLACING AN ITEM IN YOUR CART DOES NOT RESERVE THE PRICE SHOWN AT THAT TIME. IT IS ALSO POSSIBLE THAT AN ITEM’S PRICE MAY DECREASE BETWEEN THE TIME YOU PLACE IT IN YOUR BASKET AND THE TIME YOU PURCHASE IT. ANY CONTRACT FOR THE SUPPLY OF GROCERY DELIVERY FROM THIS WEBSITE IS BETWEEN YOU AND THE ORGANICONLINE; FOR THE SUPPLY OF GOODS OR SERVICES FROM THIS WEBSITE ANY CONTACT IS BETWEEN YOU AND ORGANICONLINE. YOU AGREE TO TAKE PARTICULAR CARE WHEN PROVIDING US WITH YOUR DETAILS AND WARRANT THAT THESE DETAILS ARE ACCURATE AND COMPLETE AT THE TIME OF ORDERING. YOU ALSO WARRANT THAT THE CREDIT OR DEBIT CARD DETAILS THAT YOU PROVIDE ARE FOR YOUR OWN CREDIT OR DEBIT CARD AND THAT YOU HAVE SUFFICIENT FUNDS TO MAKE THE PAYMENT.
GROCERY DELIVERY, GOODS, AND SERVICES PURCHASED FROM THIS WEBSITE ARE INTENDED FOR YOUR USE ONLY AND YOU WARRANT THAT ANY GOODS PURCHASED BY YOU ARE NOT FOR RESALE AND THAT YOU ARE ACTING AS PRINCIPAL ONLY AND NOT AS AGENT FOR ANOTHER PARTY WHEN RECEIVING THE SERVICES.
WHEN ORDERING FROM THIS WEBSITE YOU MAY BE REQUIRED TO PROVIDE AN E-MAIL ADDRESS/PASSWORD AND YOUR PHONE NUMBER ALONG WITH YOUR DELIVERY ADDRESS. YOU MUST ENSURE THAT YOU KEEP THE COMBINATION OF THESE DETAILS SECURE AND DO NOT PROVIDE THIS INFORMATION TO A THIRD PARTY. WE WILL TAKE ALL REASONABLE CARE, IN SO FAR AS IT IS IN OUR POWER TO DO SO, TO KEEP THE DETAILS OF YOUR ORDER AND PAYMENT SECURE, BUT IN THE ABSENCE OF NEGLIGENCE ON OUR PART WE CANNOT BE HELD LIABLE FOR ANY LOSS YOU MAY SUFFER IF A THIRD PARTY PROCURES UNAUTHORIZED ACCESS TO ANY DATA YOU PROVIDE WHEN ACCESSING OR ORDERING FROM THE WEBSITE.
ANY ORDER THAT YOU PLACE WITH US IS SUBJECT TO PRODUCT AVAILABILITY, DELIVERY CAPACITY, AND ACCEPTANCE BY US. WHEN YOU PLACE YOUR ORDER ONLINE, WE WILL SEND YOU AN EMAIL / SMS / CONFIRMATION CALL TO CONFIRM THAT WE HAVE RECEIVED IT. THIS CONFIRMATION (ANY OF THE MENTIONED FORM) WILL BE PRODUCED AUTOMATICALLY SO THAT YOU HAVE CONFIRMATION OF YOUR ORDER DETAILS. YOU MUST INFORM US IMMEDIATELY IF ANY DETAILS ARE INCORRECT.
THE FACT THAT YOU RECEIVE AN AUTOMATIC CONFIRMATION DOES NOT NECESSARILY MEAN THAT EITHER WE WILL BE ABLE TO FILL YOUR ORDER. ONCE WE HAVE SENT THE CONFIRMATION EMAIL WE WILL CHECK AVAILABILITY AND DELIVERY CAPACITY. THE CONFIRMATION MESSAGE WILL SPECIFY DELIVERY DETAILS INCLUDING THE APPROXIMATE DELIVERY TIME SLOT SPECIFIED BY THE SYSTEM OR CHOSEN BY YOU AND CONFIRM THE PRICE OF THE DELIVERY, GOODS, AND SERVICES ORDERED. IF THE DELIVERY AND/OR GOODS ARE NOT AVAILABLE OR IF THERE IS NO DELIVERY CAPACITY, WE WILL ALSO LET YOU KNOW BY TEXT MESSAGE (SMS) OR PHONE CALL.
2. CANCELLATION, RETURN & REFUND POLICY
YOU MUST NOTIFY US IMMEDIATELY IF YOU DECIDE TO CANCEL YOUR ORDER, PREFERABLY BY PHONE OR EMAIL WITH EVERY DETAIL OF THE ORDER POSSIBLE WITHIN ONE HOUR OF THE ORDER PLACEMENT.
VALID CONDITIONS AND REASONS TO RETURN AN ITEM DURING THE TIME OF DELIVERY OR WITHIN 3 DAYS IF:
• DELIVERY OF WRONG PRODUCT
• DELIVERY OF DEFECTIVE/ DAMAGED/ ROTTEN PRODUCT
• FINDS PRODUCT UNUSABLE
• INCORRECT CONTENT ON WEBSITE ABOUT THE PRODUCT QUALITY AND QUANTITY
N.B: RETURN/REPLACEMENT POLICY WILL NOT BE ENTERTAINED IF THE SEAL IS BROKEN OR IF THE QUANTITY/VOLUME IS NOT SAME AS IT WAS DELIVERED. THE SHIPPING COST WILL BE BEARD BY THE CLIENT. REFUND WILL BE MADE WITHIN 7 DAYS.
3. COPYRIGHT
THE MATERIAL (INCLUDING THE CONTENT, THE IMAGES, AND ANY OTHER DESIGN, SOFTWARE, OR SERVICES) CONTAINED ON ORGANICONLINE.COM.BD AND SOCIAL MEDIA (E.G., FACEBOOK: HTTPS://WWW.FACEBOOK.COM/ORGANICONLINEBANGLADESH/, YOUTUBE: HTTPS://WWW.YOUTUBE.COM/CHANNEL/UCJ5D79W1QPYQFMYBOS4RTUQ/VIDEOS INSTAGRAM, TWITTER, GOOGLE+ ETC.) ARE THE PROPERTY OF ORGANICONLINE, ITS SUBSIDIARIES, AFFILIATES. NO MATERIAL ON THIS SITE MAY BE COPIED, REPRODUCED, REPUBLISHED, INSTALLED, POSTED, TRANSMITTED, STORED, OR DISTRIBUTED WITHOUT WRITTEN PERMISSION FROM ORGANICONLINE.
YOU MAY NOT USE ANY “DEEP-LINK”, “PAGE-SCRAPE”, “ROBOT”, “SPIDER”,” AUTOBOT” OR OTHER AUTOMATIC DEVICES, PROGRAM, ALGORITHM OR METHODOLOGY, OR ANY SIMILAR OR EQUIVALENT MANUAL PROCESS, TO ACCESS, ACQUIRE, COPY OR MONITOR ANY PORTION OF THE WEBSITE OR ANY CONTENT, OR IN ANY WAY REPRODUCE OR CIRCUMVENT THE NAVIGATIONAL STRUCTURE OR PRESENTATION OF THE WEBSITE OR ANY CONTENT, TO OBTAIN OR ATTEMPT TO OBTAIN ANY MATERIALS, DOCUMENTS OR INFORMATION THROUGH ANY MEANS NOT PURPOSELY MADE AVAILABLE THROUGH THE WEBSITE. ALL THE PACKING DESIGNS ARE THE INTELLECTUAL PROPERTY OF ORGANICONLINE. WE RESERVE OUR RIGHT TO BAR ANY SUCH ACTIVITY.
4. COMPLAINTS
WE TAKE COMPLAINTS VERY SERIOUSLY AND AIM TO RESPOND TO YOUR COMPLAINTS WITHIN 3 WORKING DAYS. ALL COMPLAINTS SHOULD BE ADDRESSED TO OUR HOTLINE OR EMAIL: COMPLAIN@ORGANICONLINE.COM.
5. ENTIRE AGREEMENT
THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US REGARDING THE USE OF THE WEBSITE AND THE PURCHASE OF ANY PRODUCTS ON OUR WEBSITE. OUR FAILURE TO EXERCISE OR ENFORCE ANY RIGHT OR PROVISION OF THIS AGREEMENT SHALL NOT OPERATE AS A WAIVER OF SUCH RIGHT OR PROVISION.
THE SECTION TITLES IN THIS AGREEMENT ARE FOR CONVENIENCE ONLY AND HAVE NO LEGAL OR CONTRACTUAL EFFECT. THE WORD “INCLUDING” MEANS INCLUDING WITHOUT LIMITATION. IF ANY PROVISION OF THIS AGREEMENT IS, FOR ANY REASON, HELD TO BE INVALID OR UNENFORCEABLE, THE OTHER PROVISIONS OF THIS AGREEMENT WILL BE UNIMPAIRED AND THE INVALID OR UNENFORCEABLE PROVISION WILL BE DEEMED MODIFIED SO THAT IT IS VALID AND ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY LAW.
THIS AGREEMENT, AND YOUR RIGHTS AND OBLIGATIONS HEREIN, MAY NOT BE ASSIGNED, SUBCONTRACTED, DELEGATED, OR OTHERWISE TRANSFERRED BY YOU WITHOUT ORGANICONLINE’S PRIOR WRITTEN CONSENT, AND ANY ATTEMPTED ASSIGNMENT, SUBCONTRACT, DELEGATION, OR TRANSFER IN VIOLATION OF THE FOREGOING WILL BE NULL AND VOID. THE TERMS OF THIS AGREEMENT SHALL BE BINDING UPON ASSIGNEES.
6. RESELLING ORGANICONLINE PRODUCTS
RESELLING ORGANICONLINE PRODUCTS FOR BUSINESS PURPOSE IS STRICTLY PROHIBITED. IF ANY UNAUTHORIZED PERSONNEL IS FOUND COMMITTING THE ABOVE ACT, LEGAL ACTION MAY BE TAKEN AGAINST HIM/HER.
7. GOVERNING LAW AND JURISDICTION
THESE TERMS AND CONDITIONS ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE PEOPLE’S REPUBLIC OF BANGLADESH. YOU AGREE, AS WE DO, TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS IN DHAKA.
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